PRIVACY POLICY
At Surrey Log Cabins we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating with us.
This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any changes to it.
We are the data controller of your personal data.
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Information we collect
If you contact us through our online contact form, we will collect your name, telephone number and email address.
All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this. You must not contact us under someone else’s name.
When you contact us by email or telephone, we may keep a record of the correspondence, including any personal data you provide to us, and we may also record any telephone call we have with you.
Data we automatically collect
When you use our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this Privacy Policy and we use the information we collect on an anonymous basis to improve our website and the goods we sell, and for analytical and research purposes.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Use of your information
We will process your personal data to perform any contract we have entered into with you, including in particular to comply supply you with any goods that you have ordered from us, and deal with any returns and/or refunds.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for regulatory and legal purposes (for example anti-money laundering and fraud and theft prevention purposes), for audit purposes and to contact you about changes to this policy.
Who do we share your data with?
For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
In order to comply with our legal obligations, under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.
For our legitimate interests, we may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Storing your personal data
We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.
Third Party links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Security
We are committed to ensuring that your information is secure. In order to help prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
However, no system can be completely secure. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Therefore, although we take steps to secure your information, we do not promise that your personal information, or other communications will always remain secure.
Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date. You also have the right at any time to require that we delete your personal data and to withdraw your consent to receive marketing materials from us. To exercise these rights, or any other rights you may have under applicable laws, please contact us.
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this Privacy & Cookie Policy or otherwise in relation to our processing of your personal data, please contact us, or you can contact the Information Commissioner, see www.ico.org.uk.
Retention of personal data
We retain your personal data in accordance with applicable laws. Therefore, if you have contacted us with an enquiry, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
Contacting us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@surreylogcabins.co.uk or Surrey Log Cabins Oxhey Cottage, Manor Road, Ripley, Surrey GU23 6JW
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